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Type: Posts; User: Alex@TOG

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  1. I'm so glad you found what you needed, Bonnie!...

    I'm so glad you found what you needed, Bonnie! You do have a couple other options as far as using the 2011 version. Please email me for more details about those: alex@tapestryofgrace.com.

    It's...
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    Hello TammiK! The best way to update your Year...

    Hello TammiK!

    The best way to update your Year 1 would be to download and install the newest version from the Download Center (http://togde.com/download).

    The installation CDs do not update...
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    Hello Dian! The iPad is a little bit different...

    Hello Dian!

    The iPad is a little bit different in that its DE interface is available online and our Download Center doesn't automatically give you an icon on your home screen for it. I can...
  4. Hello Penny! The 16 GB iPad should be plenty...

    Hello Penny!

    The 16 GB iPad should be plenty of space to keep all 4 years of Tapestry files. At the very most, the Tapestry files would take no more than 2 GB of space.
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    Kimberly, I've gotten a reply back from...

    Kimberly, I've gotten a reply back from LockLizard. They have not found a fix for this yet, but said they are looking for one. They also recommended a different workaround that you may prefer. You...
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    You're welcome, Kimberly! In answer to your...

    You're welcome, Kimberly! In answer to your question, I reported this problem to LockLizard when we first discovered it last year, however they were unable to replicate it on their end at that time...
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    Hello Kimberly! This is a rare problem we've...

    Hello Kimberly!

    This is a rare problem we've seen on Macs and has to do with the "Continuous" viewing modes of the viewer. To work around it when you're looking at a document like this, go to the...
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    You're welcome, Diane! And thank you for letting...

    You're welcome, Diane! And thank you for letting me know about the "Fit Width" fix. I will keep this in mind for future similar issues. Have a great day!
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    Hello Diane! It sounds like there are past...

    Hello Diane!

    It sounds like there are past licenses on your Mac that may be conflicting when trying to register your license. Let's try removing your keystore first to clean any of those past...
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    Hello Tiffani! The iPad app does not currently...

    Hello Tiffani!

    The iPad app does not currently have the capability to print. This may be something LockLizard adds in the future, and we will be sure to let you know if they do!
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    Hello! There are a few things I can think of...

    Hello!

    There are a few things I can think of that would cause what you're seeing. You could have changed the default installation location when installing, moved the index file to somewhere...
  12. Thread: Printing Maps

    by Alex@TOG
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    The fact that you have to print the PDF files...

    The fact that you have to print the PDF files differently for them to work make me think even more that it may be something with your printer software that needs to be updated. The Mac actually...
  13. Thread: Printing Maps

    by Alex@TOG
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    Hello Kristi! I have not heard of this problem...

    Hello Kristi!

    I have not heard of this problem before. Does this happen with specific maps or for any that you try to print? One thing that you could try would be to update your printer drivers....
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    Hello Becky! To get your Year 4 back on your...

    Hello Becky!

    To get your Year 4 back on your computer, first request a replacement license from the Network License Request Form on our website's Help Center. Then, after you receive a...
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    Hello ckaylum! Do you have a Tapestry DE Year...

    Hello ckaylum!

    Do you have a Tapestry DE Year 3 icon on your desktop? If so, what happens when you try to open a week-plan file from that interface?
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    Hello Beth! We offer an installation CD for...

    Hello Beth!

    We offer an installation CD for customers who have trouble downloading from the site. Please contact customer service at custserv@tapestryofgrace.com and we will have one sent to you.
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    Hello Andrea! We have seen this problem on...

    Hello Andrea!

    We have seen this problem on Macs, and it has to do with how the LockLizard program prints. We've spoken with LockLizard directly and they assure us that they are working on the...
  18. Hello TCoppock! Updates do not cross over to...

    Hello TCoppock!

    Updates do not cross over to the other computers in your household, so you will need to update each one individually.
  19. Hello Monica! That is a very good question,...

    Hello Monica!

    That is a very good question, and one that I had not thought of. As far as I know, what you suggest about moving those files to a different location should work. Access to the older...
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    Hello Kimberly, I will contact LockLizard...

    Hello Kimberly,

    I will contact LockLizard about this today and see if they have any suggestions for fixing the problem. In the meantime, if you can replicate the problem, try pressing...
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    Hello Kimberly! I must confess that I'd never...

    Hello Kimberly!

    I must confess that I'd never heard of that kind of thing happening with LockLizard before. I would suggest that you remove LockLizard from your Applications, then return to the...
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    Hello Martha! If you're on a Mac, Firefox is...

    Hello Martha!

    If you're on a Mac, Firefox is the browser we suggest and that is the way it will work. The reason for this is because unlike Safari, Firefox is not built into the Mac's operating...
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    Hello Holly! I believe what you need to do is...

    Hello Holly!

    I believe what you need to do is close that capture.exe program that LockLizard specifies is keeping you from opening the files.

    To do that:

    1. Right-click on your task bar (the...
  24. Thread: HELP, Ray!

    by Alex@TOG
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    Hello Paulitacq! In order to downgrade to...

    Hello Paulitacq!

    In order to downgrade to 5.0.5, you need to still have Mac OS 10.6.8 installed. The update will not work with Lion (10.7). It would be good to double-check that first.

    If you...
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