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Thread: Downloading DE problems

  1. #1

    Downloading DE problems

    I am trying to download my DE for year 4 on a new laptop. I have the lock lizard authorization for this computer and have downloaded Year 2 DE already so I know it can work. It is taking a LONG time (it will tell me it has 7 hours left to download). We have fast internet, but before it can download all the way, it tells me "network error, failed". How can I get around this?

    beth

  2. #2
    Member
    Join Date
    Jul 2011
    Location
    Kingsport, TN
    Posts
    24
    Hello Beth!

    We offer an installation CD for customers who have trouble downloading from the site. Please contact customer service at custserv@tapestryofgrace.com and we will have one sent to you.
    Alex Holt
    Technical Support Specialist
    Lampstand Press

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