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Help Center & FAQ's

Open a new support ticket

Please click the "Open New Ticket" button and provide as much detail as possible so we can best assist you.

Check ticket status

We provide an archive of all your support requests complete with responses.

DE Troubleshooter

Answer a few questions and our DE Troubleshooter just might have your answer!

Live technical support

Chat live with a Technical Support Representative 10:00am–4:00pm Eastern, Monday–Friday.

If you are seeing this message during business hours, reload this page or submit a support ticket.

Forms

Network License Request Form
Year 1 Print+DE Upgrade Form
Year 2 Print+DE Upgrade Form
Year 3 Print+DE Upgrade Form
Year 4 Print+DE Upgrade Form

Call us

Customer Service
1-800-705-7487 (Toll-free) 10am-4pm Eastern

Technical Support
1-877-621-7021 (Toll-free) 10am-4pm Eastern

Write us

Lampstand Press
1135 N. Eastman Road
Kingsport, TN 37664

Fax us

1-423-765-1700

FAQ's and Forums

We've taken some of the most common questions and answered them already.

FAQ sections for questions about:
Tapestry in general
Tapestry DE
Lampstand Learning Center

After hours? Need the answer? Try posting your question on the Forum, where veteran Tapestry moms interact 24/7.