At Lampstand Press, our goal has always been to give all of our customers the most "risk free" shopping experience we can. To this end, we have long provided adequate samples so that you can "try before you buy" and thus make the best decision possible for your family.

Returns of Items Purchased While on Sale

• Printed "Hybrid" year-plans or "Special" year-plans are not eligible for return.

Returns of Digital Downloads and Installation CDs

• If you have not activated your Lock Lizard license, you are eligible for a return up to 30 days after your purchase.
• We are not able to accept returns of digital products after they have been installed.

Returns of Printed Year-Plans and Other Supplements

There are two types of printed year-plans: "Print Only" and "DE + Print." Print Only year-plans and the printed portion of DE + Print are returnable using the guidelines below. Both have a limited shelf life due to the fact that year-plans are regularly updated, so we are unable to offer your returned items for resale at full price after a certain point. This fact shapes some of our policies listed below.

• Please note that eligibility for returns is based upon the date of your order for DE products and the date of shipment for physical products. Lampstand Press records will be used to determine these dates.
• If you desire to return an entire year-plan, please be aware that only the first unit can have broken shrink-wrap. All other units should still be in their shrink-wrap to qualify for a full refund.
• You can return the Print portion (or stand-alone CDs) for a full refund within thirty (30) days.
• If you choose to return the Printed portion of DE + Print, you will be refunded the difference between the total price and your DE, provided you meet the other criteria.
• After thirty (30) days, there is a 15% restocking fee.
• Because we keep our curriculum as up-to-date as possible, we will not accept returns after 3 months.
• Items received by us in damaged condition will not be eligible for a full refund.
• All decisions regarding returns are at the sole discretion of Lampstand Press.

Unique Consideration of CD Supplements

• If you are purchasing CDs, please be aware that the average life expectancy of a CD is 2-5 years in an optimal environment. If you are cycling back through your year-plans and your CDs won't work, you can upgrade to DE for no additional cost. Simply fill out an Upgrade Form at our Help Center.

Customer History

• We will accept only one return of a Redesigned year-plan per customer.

How to Return Eligible Items

• Call us at 1-800-705-7487 (M-F, 10am to 4pm) and explain to us the nature of your return.
• We will issue you a RMA (Return Merchandise Authorization) which will be sent to you in an email.
• Print the email and enclose with your properly packaged items and return to Lampstand Press. Failure to include the RMA in your package will necessitate a 15% restocking fee.
• Upon 48 business hours after receipt, your credit card (or PayPal) will be refunded accordingly.